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Technology Service Technician

Company Name:
ADP
The Ricoh Corporation is looking to hire a full time
Technology Service Technician role for Rifle, Colorado 81650
Interested candidates should call Kay M. Cole directly at 866-203-8227 x 4155 and send their resume to as soon as possible.
# 14-03978
Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1(one) Industry Certification.
Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
Requires a valid state driver's license and minimum level of auto insurance coverage per IKON Office Solutions policy for positions entailing extensive use of personal car while on company business.
JOB DUTIES AND RESPONSIBILITIES
Specializes in the servicing and repair of a core set of highly complex office products.
Manages territory, inventory and customer relationships.
As a specialist, provides 2nd level technical support to other technicians.
Achieves expected productivity levels associated with assigned workload and level of experience.
Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
Able to work under minimal supervision
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
Demonstrates required digital competencies associated with assigned products and level assignment.
Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
Completes technical training on new equipment as assigned.
Conducts OJT for new and experienced technicians as required.
Conducts technical seminars as required.
Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.
A positive influence/champion within the team/organization.
Proactively seeks ways to improve things.
Assumes responsibilities of Field Technology Service Manager as required.
Effectively executes all required territory management and call handling procedures.
Works closely with sales partners to maximize equipment leads and upgrade opportunities.
Maintains and manages own parts inventory with a high degree of accuracy.
Adheres to territory back-up plans.
Completes all required administrative tasks in an accurate and timely manner.
Complies with all company policies.
Effectively handles the most difficult customer situations.
Acts as a communication link on unresolved technical problems/issues.
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
Maintains productive, professional relationship with all company personnel.
Responsible for maintaining a "car stock" inventory.
Performs other duties as assigned.
Kind Regards,
Kay M. Cole, Human Resources, Senior Recruiter, Ricoh Corporation
www.ricoh-usa.com/careers
ECRE, ACIR, CIR, CDR, CSSR, PRC
ADP Corporation , Two Glenhardie Corporate Center, 1285 Drummers Ln Ste 100, Wayne PA 19087
T: 866-203-8227, x4155

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